| Terms of Services |
Guest Count
Advance notice for placing your order will vary depending on the size of your event. It is up to the client to provide the final guest count 4 business days prior to the event. Increase in guest count will be accommodated whenever possible.
Cancellations
A one-week notice is required for cancellation of an event with no charge to the client. Less than one-week notice will result in a 50% fee of the total estimated cost. Drops off Orders are subject to a 25% fee within 24 hours & a 50% fee on the day of the event.
Deposits
A deposit of 50% is required to confirm an event and is required at contract execution. Balance is COD. The minimum order for Food & Beverage is $100.00.
Payments
The Secret Ingredient Accepts- MasterCard, VISA & American Express. Checks with proper identification, and or corporate checks.
Delivery
The Secret Ingredient delivers within the South Bay area. A $25.00 charge for downtown San Jose, an additional $25.00 for return pickup of equipment. For deliveries outside South Bay Area, delivery charge will be $50.00.
Ordering
Please allow 24 hour notice on all drop-off deliveries when possible.
Notice
Last minute emergency orders may be accepted, subject to availability. Prices subject to change.
Taxes
Local Sales tax will be added to all orders.
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